Resident Insider

The major user problems is a lack of onboarding instruction and being overwhelmed with options. Users are frustrated when problems come up after completing a task.

I conducted a survey in order to learn more about user needs and priorities among the long list of responsibilities residents need to complete. We then created a persona as a tool when asking questions like: What does the user want to learn? How does the user like to be approached and when?

Missing user case

Administrative tasks our users have to take that are missing in official resources leading to distrust and frustration.

Lack of clarity

Canadian‑medical terms are unfamiliar which increases friction when following a task.

Confusing task sorting

Based on our interviews, users want to know estimated times to complete tasks rather than by due date.

Build confidence in users

Help users meet deadlines

Inspire learning and discovery

Balancing the fun yet professional personaity of the Toolkit was critical in making a resource that was trusted by users. The brand's colours were inspired by the University of British Columbia and the blue and yellow themes prevalent in BC. I chose a sans serif typeface with softer curves than angles to instill the brand's friendly yet professional personality.

Funding in‑progress

We were invited to present the Toolkit to the Faculty of Medicine members including the Dean of Medicine and the Program Director of Family Medicine. Both confidently support the project and its integration into their programs.

Soft Launch

We released the Toolkit's information as a booklet which was a huge success. It confirmed the user need for this website.

Secondary users

We learned that the Toolkit was shared amongst Canadian Medical Graduates (CMGs) and Site Leads. Both are not our primary users but found the information to be useful.

Strategize the survey

My survey only resulted in a general sentiment of importance and not order of importance. Next time, I’d like to explore how to better plan my survey.

Paper prototypes are gold

By creating a paper prototype of the first wireframe, I discovered how overwhelming and hard it was for users to know where to begin. It led to my further iterations and changed my entire site map structure.

Features are tools for experience

There was a calendar I designed to help users see important tasks during onboarding all at once. When coming back to this feature, I realized how it didn't add anything to the user experience. Remembering Hick’s Law, I streamlined and shorten user time in fulfilling their tasks instead of clinging onto a feature I made in the early stages.